The Challenge
Mercy Health's central referral intake department received over 4,000 documents via faxes, email attachments, and scans per day, resulting in a 3-day backlog and high administrative staff burnout.
The MedIngest Implementation
We connected their eFax lines and email referral inboxes directly to the MedIngest ingestion API, automatically mapping diagnoses and medication orders to Epic EHR chart queues.
Key Performance Results
80%
Reduction in file sorting times.
30 Sec
Average referral parse speed.
Zero
Referrals backlog queues.